Delivery & Returns
UK delivery & returns
- Free delivery is available for all orders priced over £15.
- We aim to process orders the same day or next day first class, however the only guarantee for urgent deliveries is to select the upgraded Next Day service. Once your order has left us we are not responsible for the Royal Mail Service.
- For urgent orders, we offer a next-day delivery option which can be selected at checkout.
- Free delivery is sent via first-class mail, with shipping times varying.
- For faster delivery, we recommend selecting the "First Class Signed For" option at checkout. This option usually delivers within 1-3 working days from shipping.
- In case of non-delivery or lost packages, we must wait 28 working days before making a claim with Royal Mail.
- Please note that we cannot re-send or refund packages until they have been in the Royal Mail system for 28 days.
If you have any further inquiries regarding our delivery policy, please do not hesitate to contact us.
We accept returns within 7 days of delivery date, providing the dress has not been worn and received back in the same condition as when it left our factory. Postage is the responsibility of the customer. Once the return has arrived and been checked a refund will be made.
Europe delivery & returns
Orders under £100 are charged at £10.20, orders over £100 (including dresses) are charged at £25.
We accept returns within 14 days of delivery date, providing the dress has not been worn and received back in the same condition as when it left our factory. Postage is the responsibility of the customer. Once the return has arrived and been checked a refund will be made.
International delivery & returns
Orders under £100 are charged at £16.65, orders over £100 (including dresses) are charged at £60.
We accept returns within 14 days of delivery date, providing the dress has not been worn and received back in the same condition as when it left our factory. Postage is the responsibility of the customer. Once the return has arrived and been checked a refund will be made.